Effective January 1, 2020 Truckee Donner PUD will be using a new test submittal portal called Syncta, to track backflow testing within the District. To test backflow devices inside the District, backflow testers must register and set up a tester portal with Syncta. Tests will
only be accepted through Syncta as of January 1, 2021.
To get started please email
Water Quality the following information:
• Company Name
• Testers Name(s)
• Certification Number and Expiration Date for Each Tester
• Address
• Phone Number
• Email Address
After the District has entered your information into Syncta, you will receive a welcome email (be sure and check your spam folder if you do not see the email in your inbox). From there you will finalize your account and set your username and password. Follow the instructions from there. Once logged into the tester portal you will need to enter your test gauge information under administration>gauges>add gauge. Users must complete these steps before entering a test report.
After your profile is set up you can start testing and entering tests into Snycta. Simply enter the backflow device serial number in the search bar and the device information will generate. From there you can start the test. Remember, if the District does not have your tester information you will not be able to submit a test through the tester portal.
Please do not wait until January 1, 2021 to do this. The sooner the District receives your information the easier this process will be for both parties. You will not be able to test in the District starting January 1, 2021 if you do not have a Snycta portal set up.
Also effective January 1, 2020 customers will be subject to the associated fees for Backflow and Cross-Connection Control as outlined in the
District’s Miscellaneous Fees Schedule.
If you have any questions, or need assistance, please email Waterquality@tdpud.org or call 530-582-3926.